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Frequently Asked Questions
What types of EV chargers do you provide?
We offer wallbox and portable AC chargers (3.5kw-44kw), integrated floor-mounted fast DC charging stations (30kw-480kw), mobile chargers with energy storage (3.5kwh-161kwh), and solar system products.
Do you support custom designs and branding?
Yes, we can provide custom designs and apply your logo to our products to meet your branding requirements.
What are the standard trade and payment terms?
We support EXW, CFR, CIF, DAP, DDU, and DDP trade terms. Payment methods include T/T, Credit Card, Western Union, PayPal, and Bank Transfer.
How is the product warranty handled?
We provide a two-year warranty for the hardware, including replacement transport costs. Our software comes with a lifetime warranty and remote technical video support.
Do products meet international customs standards?
Yes, our products are sold globally and have passed relevant certifications recognized by local governments. We provide standardized documentation for smooth customs clearance.
What shipping methods are available?
Goods can be delivered via air, sea, or land through major carriers like DHL, TNT, UPS, and FEDEX, optimized based on the actual situation.